What We Don't Do

Rush: Our advisors do not rush through the process. Personalized service means we go at our client’s pace. If an individual is a long ways out from a move and is just starting to gather information, the advisor can help at this stage. If there’s an urgent situation needing care as soon as possible, the advisor will match that urgency with the most expedited service they can provide to meet that need.

Sell: After one of our advisors knows the story and specific needs of an individual they’re working with--while they may specifically recommend a community or two based on those needs--they will not be a “salesperson” promoting a specific community. They remain neutral and advocate for what’s in the best interest of the individual. Once a community is selected, that organization’s sales team handles the “sale” of the apartment or room.

Get paid by the client: Our advisors do not get paid by the individual and their family; they’re paid by the senior community after they guide someone to move in. 

Do you need a senior care advisor?

Does one need to work with a senior living advisor to be able to find the right place? Definitely not. Can an individual make their way through the process without one? Absolutely. But a built-in layer of support from a knowledgeable expert is never a bad thing.  Eliciting the support of a care advisor is often highly recommended. The idea of a non-biased, knowledgeable personal assistant at your side from beginning to end of an often unfamiliar process can be very comforting. Many individuals form a strong, trusting relationship with their advisor in the process. The world of senior living and elder care can be big and confusing and, oftentimes, the need for understanding it comes during a stressful time. A senior living advisor can take that overwhelming situation and turn it into a streamlined process, saving time, preserving energy, and easing overwhelm.